Superhost Terms and Conditions

The Superhost Program provides benefits hosts who have distinguished themselves by reaching and maintaining specific performance goals. There is no need to apply for the Superhost program. If you meet the qualifications, you'll automatically receive your Superhost status on the next review date.

Giggster does not endorse any Superhost, nor guarantee or control the quality, safety, suitability, or conduct of any host, regardless of whether or not a host is a Superhost. If you qualify for the Superhost status, this means you’ve met our Superhost performance standards, which are measured by an automated system. It does not mean that Giggster endorses, certifies or approves your listing or you as a host. You remain entirely responsible for complying with applicable laws and for all your other obligations under our Terms of Service.

Giggster may terminate the Superhost Program at any time for any reason.

Qualifications

To qualify as a Superhost, hosts must: (1) have an Giggster account in good standing, and (2) satisfy the minimum performance standards detailed at the Superhost Program Page. Superhost qualifications are valid only for the qualification period, and your Superhost badge may be revoked if you fail to meet the qualification standards. Superhost qualifications and performance standards may also be changed from time to time at Giggster’s sole discretion.

Hosts can review their performance history and eligibility status at the host dashboard.

Superhost Evaluations

Qualification is automatically evaluated every 3 months (“qualification period”) on the first day of every calendar quarter (“review date”). If a host satisfies the performance standards and other qualifications for the most recent 12 months from the review date, then the host is automatically eligible to become a Superhost for the qualification period. (For example, if the review date is on July 1, 2014, then a host’s performance from the most recent previous 12 months from July 1, 2014 is measured.)

Superhost status is automatically revoked at the next review date if the host did not meet the performance standards during the most recent 12 months. Giggster may, but is not obligated to, notify hosts of their Superhost status revocation. Hosts who have had their Superhost status revoked may regain their Superhost status during a future qualification period if they meet the qualifications for the most recent previous 12 months on that review date.

If you qualify to become a Superhost, a badge indicating your status as a Superhost will automatically be added to your Giggster profile and your listing pages for as long as you continue to qualify. Occasionally this may take some time for our automated systems to process. The delay in the appearance of the badge doesn't impact your Superhost status, and you will still be able to receive the benefits once you qualify as a Superhost. If you wish to turn off your Superhost badge, please contact Giggster. Turning off your badge does not affect your Superhost status; you’ll still be able to enjoy the benefits of being a Superhost. If you want to turn your badge back on, please contact Giggster.

Superhost Badge

Any use of the Superhost badge not specifically allowed by these terms is not permitted. You are not allowed to use or display your Superhost badge outside of your listing on Giggster.

Qualifying as a Superhost does not give you any ownership or other proprietary rights in the Superhost badge or other Giggster intellectual property, other than as provided in these terms. Giggster retains all rights, title and interest in and to the Superhost badge, trademark, and other protected materials.

Being a Superhost

We want hosts to be proud of their Superhost status, but please don’t:

  • Claim to be endorsed by, an agent or representative of Giggster, or otherwise misrepresent your association with Giggster.
  • Use your Superhost badge in association with any materials that are false, misleading, offensive, defamatory, obscene, vulgar, pornographic, harassing, illegal, or that violate the rights of any third party.
  • Commercialize the Superhost badge (such as by creating, importing, or selling merchandise with the Superhost badge or by displaying your Superhost badge on third party websites or mobile applications).

Benefits

Superhosts enjoy special benefits, which can be found at the Superhost Program Page. These benefits may be subject to additional terms stated on that page, and may be changed or discontinued by Giggster at any time with or without notice to you.

Indemnity

You agree to release, defend, indemnify, and hold Giggster harmless from all claims, suits, damages, costs and expenses, including attorneys’ fees, associated with your misuse of the Superhost badge or with any false or misleading statement, act or omission by you in relation to your designation as a Superhost.

Termination

Participation in the Superhost program is a privilege, not a right. Your Superhost status, privileges, and license to the Superhost badge may be revoked at our sole discretion if you violate these terms, the Giggster Terms of Service or other any other Giggster terms & conditions applicable to you. Your Superhost membership, privileges, and license to the Superhost badge will be automatically suspended or terminated if: (a) you no longer meet the qualifications, (b) stop hosting, or (c) your listing or Giggster account is suspended or cancelled, as the case may be.

Disclaimer

THE SUPERHOST BADGE AND ANY OTHER MATERIALS, AND THE SUPERHOST BENEFITS, ARE PROVIDED HEREUNDER "AS IS." Giggster DISCLAIMS ALL LIABILITIES AND WARRANTIES INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT. THE SUPERHOST BADGE OR SUPERHOST STATUS IS NOT IN ANY WAY AN ENDORSEMENT BY Giggster OF ANY HOST OR LISTING.

Limitation of Liability

Giggster WILL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER OR MOBILE DEVICE DAMAGE OR SYSTEM FAILURE, OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SUPERHOST PROGRAM.

Severability

If any provision in these terms is held to be invalid, void, or unenforceable, such provision (or the part of it that is making it invalid, void or unenforceable) will be struck and not affect the validity of and enforceability of the remaining provisions.

Updates to the Terms

We can update these terms at any time without prior notice. If we modify these terms, we will post the modification on the Giggster website, applications, or services, which are effective upon posting. By continuing to use Giggster, after we have posted a modification, you are indicating that you agree to be bound by the updated terms. If the modified terms are not acceptable to you, your only recourse is to stop using Giggster.

We may also entirely discontinue the Superhost program at any time, with or without notice to you.

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