We developed the Giggster cancellation policy to provide flexibility for renters while also providing security for our hosts.
Once a property booking is confirmed by the host, the following cancellation and refund rules apply to renters. The host is entitled to a portion of their payout depending on when the renter cancels the booking. In all cancellations, Giggster retains our standard fees. All of this is outlined in the table as follows:
Refunds to renters will only apply when a cancellation has been made. Please pay careful attention to the cancellation policy before completing a booking request so you are aware of the refunds eligible in the event of a cancellation.
Refunds to renters and payouts to hosts will be processed within 7 days of the date that the original booking was to take place.
For full details on our cancellation policy, including details related to host-initiated cancellations, please familiarize yourself with our latest Terms of Service.