We developed the Giggster cancellation policy to provide flexibility for renters while also providing security for our hosts.
Once a property booking is confirmed by the host, the following cancellation and refund rules apply to renters:
1. All confirmed bookings adhere to Giggster's Grace Period policy, which allows a full refund for bookings cancelled within 24 hours of confirmation with the exception of bookings that were confirmed within 48 hours of the start time.
2. If you cancel outside of 48 hours from the start of the booking, you will receive a 50% refund.
3. Cancellations within 48 hours of the start time are non-refundable.
The host is entitled to a portion of their payout depending on when the renter cancels the booking.
In all cancellations, Giggster retains its standard fees.
All of this is outlined in the table as follows:
Please pay attention: add-ons are not equal to the additional fees. Add-ons abide by the same cancellation terms as the location fee. If a booking is cancelled outside of the 24-hour grace period, but more than 48 hours before the start of the booking, 50% of the add-ons fee is refunded. If a booking is cancelled less than 48 hours before the start of the booking, the add-ons fee is non refundable.
If you wish to cancel, reach out to us at email@example.com with your name and the date of your booking and we will effectuate the cancellation per our cancellation guidelines.
Refunds to renters will only apply when a cancellation has been made. Please pay careful attention to the cancellation policy before completing a booking request so you are aware of the refunds eligible in the event of a cancellation.
It can take up to 6-10 business days for a refund to reach the renter's bank account.
For full details on our cancellation policy, including details related to host-initiated cancellations, please familiarize yourself with our latest Terms of Service.