We developed the Giggster cancellation policy to provide flexibility for renters while also providing security for our hosts.
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Once a property booking is confirmed by the host, the following cancellation and refund rules apply to renters:
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1. All confirmed bookings adhere to Giggster's Grace Period policy, which allows a full refund for bookings cancelled within 24 hours of confirmation with the exception of bookings that were confirmed within 48 hours of the start time.
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2. If you cancel outside of 48 hours from the start of the booking, you will receive a 50% refund.
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3. Cancellations within 48 hours of the start time are non-refundable.
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The host is entitled to a portion of their payout depending on when the renter cancels the booking.
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In all cancellations, Giggster retains its standard fees.
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All of this is outlined in the table as follows:
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Please pay attention: add-ons are not equal to the additional fees. Add-ons abide by the same cancellation terms as the location fee. If a booking is cancelled outside of the 24-hour grace period, but more than 48 hours before the start of the booking, 50% of the add-ons fee is refunded. If a booking is cancelled less than 48 hours before the start of the booking, the add-ons fee is non refundable.

If you wish to cancel, reach out to us at contact@giggster.com with your name and the date of your booking and we will effectuate the cancellation per our cancellation guidelines.
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Refunds to renters will only apply when a cancellation has been made. Please pay careful attention to the cancellation policy before completing a booking request so you are aware of the refunds eligible in the event of a cancellation.
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It can take up to 6-10 business days for a refund to reach the renter's bank account.

For full details on our cancellation policy, including details related to host-initiated cancellations, please familiarize yourself with our latest Terms of Service.