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What is the cancellation and refund policy for hosts?
What is the cancellation and refund policy for hosts?
Elena Baterovska avatar
Written by Elena Baterovska
Updated over a week ago

We have developed the Giggster cancellation policy to provide flexibility for renters while also providing security for our hosts.

Once a property booking is confirmed by the host, the following cancellation and refund rules apply to renters. The host is entitled to a portion of their payout depending on when the renter cancels the booking. In all cancellations, Giggster retains our standard fees. All of this is outlined in the table as follows:

Refunds to renters and payouts to hosts will be processed within 7 days of the date that the original booking was to take place. Refunds to renters will only apply when a cancellation has been made. Please pay careful attention to the cancellation policy before completing a booking request so you are aware of the refunds eligible in the event of a cancellation.

For full details on our cancellation policy, including details related to host-initiated cancellations, please familiarize yourself with our latest Terms of Service.

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