How the Booking process works

1. Respond to renters

Renters will contact you to discuss shoot details or schedule a scout. Reply quickly and consistently to improve your position in search.

2. Approve booking requests or send custom rates
You have 48 hours to approve a booking request via the Giggster platform. For negotiated prices you can send a custom rate from within your messages.

3. Get Paid
Payout is the total price minus the 15% Giggster commission.

What happens when...

A renter contacts me:
You will receive a text and an email with the potential shoot dates, crew size, and a short message. You can respond directly via the text message. Respond quickly and consistently to improve your position in search. This is the time to settle the details of the shoot and ask any questions (reference section below).

I receive a booking request:
You will receive an email/text notification, and you will have 48 hours to accept or deny on the platform under your bookings page. We collect payment on the spot and a 50% security deposit will be placed as a hold on their card. The final payout will be deposited into your preferred bank account or sent by check and is processed within 7 days of the start of the shoot.

What is a custom rate and how can I send one?

Not all bookings will be for your standard rates or hours. You can negotiate a price with the renter and send them a custom rate from within your messages. You can also change a regular booking request to custom rate on the booking card. The renter will then have 48 hours to accept your offer and complete the payment.


Good questions to ask renters:

  • What is the shoot day length/ approximate times?
  • What is their cast & crew size?
  • What areas of the location will be needed?
  • Do they need to set up scout dates?
  • Project type/name (Stills, Indie, Feature, Commercial)
  • Do they have production insurance?
  • Are they pulling a permit?
  • What are their parking needs?

Tips Before Shooting Begins

  • Take time-stamped photos of all areas before and after production arrives
  • Protect your floors. They can be covered by rubber mats or layout boards (production covers cost). If not possible the production team can wear booties on their shoes. 
  • Put up “no-entry” signs in front of restricted areas
  • Tell production to keep the noise down if the shoot extends to nighttime
  • Make sure that production has the proper permits and insurance for your location if they are required
  • Notify neighbors within proximity before the start date of the shoot
  • No use of any product owned by the host without explicit permission
  • If there are overtime or damages, confirm with production and report it to Giggster within 48 hours of end of the shoot

Why Keep the Booking on Giggster

  • More bookings through the site increases location visibility on Giggster Search
  • We provide you with $1,000,000 liability insurance
  • We act like an escrow service and hold a security deposit from the renter for 72 hours from the completion of the booking
  • We act as a third party in dispute resolution
  • Security from fraudulent transactions
  • Protected by our terms of service and Cancellation & Refund Policy

What are site reps and why might I need one?

Site reps are there to stand in for you during production days ensuring that everything goes smoothly according to your location rules. He/She is an unbiased 3rd party who assists both the location and the renter.

When do I need to get one?

They are recommended for shoots of any size, especially if you will not be there to supervise. If you do not have your own please contact Giggster and we will provide one. The cost is paid for by the renter. 

If I am not using a site rep how can I protect my property?

If you won’t be using a site rep we recommend taking before and after photos with a time stamp of the rooms and areas the production will be using. Make sure to do a walkthrough of your property with the producer before and after the shoot takes place to make note of damages, overtime, overages and/or number of people on site. 

What are Prep and Wrap Days?

Prep Days

The renter may mention that they need a prep day before the shoot. A prep day is where some of the crew come by the house to set up equipment and props before the shoot. These are typically half days and are charged 50%.

Wrap Days

Similar to a prep day, a wrap day is used to take down equipment and return your location back to its pre-shoot form.
 

What is our Location Agreement

A location agreement is a contract that defines all the terms of the production with regards to renting your listing. Giggster has a standard location agreement that protects both the host and producer.

Our agreement is automatically filled in as you complete the booking process. You can see a copy of it on the booking request under your bookings tab or on the right hand side when you are sending a booking request. 


Payment and Fees

What fees does Giggster take?

Giggster collects 15% of the total booking value. We do not collect on extra fees such as cleaning or site reps. There is no cost for listing your location on Giggster. 

If your daily rental rate is $1,500 and you host a 3 day shoot - your subtotal will be $4,500, and your final payout will be $3,825. 

Net Payout Calculation: (Total Price - Custom Fees)  x .85 = Payout

This charge covers the use of our listing platform and professional services, and also covers the costs of electronic payment processing and insurance.  

How do I get paid?

The final payout will be deposited into your preferred bank account or sent by check and is processed within 7 days of the start of the shoot. To setup direct deposits please enter your account information at https://giggster.com/account/settings/payout-methods.

Is there a security deposit?

When a booking is accepted we collect a 50% security deposit that will be placed as a hold on the renters card. Also at that point, the Giggster cancellation and refund policy takes effect. 


Insurance and Permits

What type of Insurance Giggster Provides:

Giggster provides complimentary insurance protection for our hosts, guaranteed up to $1,000,000 for film location bookings that comply with our Terms of Service.

The Giggster Host Insurance policy covers:

Bodily Injury: Personal injuries sustained during a Giggster booking.

Renter Property Damage: Loss of others’ property for which a host may be legally liable for (including rented property such as film equipment) during a Giggster booking.

Medical Payments: Medical expenses incurred as a result of an on-location injury.

Legal Defense: Legal expenses for any of the above claims made against the host.

To learn more please visit https://giggster.com/insurance

What is Production Insurance?

Production insurance covers against damage to the filming location/space, and injury or harm to those present that are not working on the production. This type of insurance is provided by the production team. 

So what’s difference between Giggster’s Insurance and Production Insurance?

If a crew person falls and damages their camera during a shoot at your property, Giggster Host Insurance protects you from any subsequent suits. If a crew person inflicts damage to YOUR property, the cost of repairs will be covered by the renter’s security deposit or the renter’s production insurance if the deposit amount is exceeded.

Permits

Please refer to your local jurisdiction regarding whether one is needed for the shoot. If you are not sure whether the renter of your property has obtained one please contact them. 

For the Los Angeles area please go to https://www.filmla.com/ for more information.

If you have any additional questions please contact us at hello@giggster.com or give us a call at (310) 564-0061. 

Thanks!

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