It's not unusual for productions to take a bit longer than previously expected.
However, since Hosts have a tight schedule of their own, any overtime beyond the grace period of 15 minutes has to be paid for by the renter.
If a Renter goes overtime or there are more guests on site than booked, please let the Renter know they need to pay for the overages, and update the booking with the additional hours or larger crew size under Bookings > the booking in question > “Update Booking” button at the bottom of the page. The feature is active for 3 hours past the booking end time. Collecting payment for overages through Update Booking guarantees the host's payout for the overages together with the main payout on the day of the booking.
At the end of the booking the Host or a designated location representative must do a walkthrough together with the Renter and check the location for damages. If there are damages or any other overages (Overtime, Extra people, etc.), they must be stated on the Walkthrough Report and the document is to be signed by the Host and the Renter.
Template of the Walkthrough report - https://static.giggster.com/cs/walkthrough-report.pdf
Similarly, if the booking is overseen by a Site Rep, the Site Rep must sign a Site Rep Report together with the Renter. You can find information on the Site Rep and the template of the Site Rep Report here:
https://help.giggster.com/en/articles/8073909-what-does-a-site-rep-do
The overages/damages are to be resolved through the Update Booking feature available on the Booking tab. The feature is active for 3 hours past the booking end time. If the Renter did not accept the Booking Update request you sent, please file a claim on Giggster’s Claims Portal with the Walkthrough/Site Rep Report attached. Giggster will arbitrate the claim and its resolution will be final.