Overtime, Damages and Overages
Elena Baterovska avatar
Written by Elena Baterovska
Updated over a week ago

It's not unusual for productions to take a bit longer than previously expected.
However, since Hosts have a tight schedule of their own, any overtime beyond the grace period of 15 minutes has to be paid for by the renter.

If a Renter goes overtime or there are more guests on site than booked, please let the Renter know they need to pay for the overages, and update the booking with the additional hours or larger crew size under Bookings > the booking in question > “Update Booking” button at the bottom of the page. The feature is active for 3 hours past the booking end time. Collecting payment for overages through Update Booking guarantees the host's payout for the overages together with the main payout on the day of the booking.

If the Host and the Renter cannot come to an agreement and process payment for the overages via Update Booking, the Host can file a claim in Giggster’s resolution portal within 48 hours from the end of the booking with the walkthrough/site rep report and evidence of the overages attached. As stipulated in the Location Agreement, the Renter and the Host are required to do a final walkthrough after the booking. The Host and the Renter are to state any overages (if any) - overtime, extra people or damages in the site rep/walkthrough report and sign the document. The Host can then file a claim in Giggster’s resolution portal with the walkthrough/site rep report attached. Our Claims Resolution team will review your claim and send the Renter an invoice. Once the Renter confirms the charge on their card, the Renter will be charged and the Host will be issued a payout for the overages.

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