If by arriving at the location you discover pre-existing damages or defects, make sure to draw the host’s attention to them and duly document such defects with photos/videos and a check-in walk-through report.
Three steps will protect you from further misunderstandings and confusion regarding the pre-existing damages:
Take time-stamped photos/videos of the damages.
Add notes about pre-existing damages to the walk-through report.
Inform the host of the discovered defects immediately.
If the host or their site-rep are not present on site, send the host a message describing the issues on site and further contact Giggster Customer Support team at contact@gigster.com. Don’t forget to send the evidence via email to the Customer Support.
If the pre-existing defects prevent you from proceeding with your activity at the location, inform Giggster immediately via the Help Chat on our website or via email at contact@giggster.com.