To make Your and Your Renters’ experience on Giggster as satisfying as possible, we’ve created the following rules that all Hosts are expected and required to follow. We take violations of these Rules seriously and may suspend or terminate an account for ongoing or serious transgressions. We may also remove or edit any content that violates these Rules or if we believe it negatively affects the integrity of Giggster or Giggster Users and may at our own discretion add and remove elements of these Hosting Rules over time by posting an updated version in our FAQ and/or Resource Center section. These Rules are complementary to the Location Agreement and Terms of Service that every Renter agrees to when placing a booking.

Hosts will:

1. Comply with any laws, including local permitting, zoning or tax laws and acquire all the necessary permitting, such as short term rental permitting.
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If you don’t own your location or don’t have explicit permission from the property owner to list it, then you are not permitted to list it on Giggster. If you are renting, and not the actual owner or manager of a location, you are required to provide proof of approval from the owner/manager of the location before you list it.
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2. State and keep the nature, condition, and pricing of locations up-to-date and accurate. Be honest about your location and give your Renters a realistic idea of the actual booking costs and clearly list any services you provide for an additional cost.
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3. Provide the Renter with all of the information they will require to access the location prior to the booking start. If no access information is provided before the booking start time, the Renter will be eligible for a full refund.
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4. Make sure to address any concerns raised by the Renter during the booking in a timely manner and use all available resources to solve the problem.
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5. At the end of the booking the Host or a designated location representative must do a walkthrough together with the Renter and check the location for damages.If there are damages or any other overages (Overtime, Extra people, etc.), they must be stated on the Walkthrough Report and the document is to be signed by the Host and the Renter.

Template of the Walkthrough report - https://static.giggster.com/cs/walkthrough-report.pdf

Similarly, if the booking is overseen by a Site Rep, the Site Rep must sign a Site Rep Report together with the Renter. You can find information on the Site Rep and the template of the Site Rep Report here:
​https://help.giggster.com/en/articles/8073909-what-does-a-site-rep-do

The overages/damages are to be resolved through the Update Booking feature available on the Booking tab. The feature is active for 3 hours past the booking end time. If the Renter did not accept the Booking Update request you sent, please file a claim on Giggster’s Claims Portal with the Walkthrough/Site Rep Report attached. Giggster will arbitrate the claim and its resolution will be final.