Be honest with your renter
Transparency is key and the foundation for trust and long-term success when hosting. Be sure to set clear expectations and rules with all potential renters and provide accurate information about the features and amenities of your location.
Get to know your renter
Remember, all users must be at least 18 yrs old in order to transact through Giggster. If a guest appears to be underage or is misrepresenting the user on the profile, please contact Giggster Support so we may intervene and obtain verification documents from the renter.
Ask all of the necessary questions before accepting a booking
Make sure to ask clarifying questions about the renter’s project, its nature, impact level, their expectations about the space and their attendees, especially if alcohol will be present.
Get ready for and supervise bookings
Before production or event start, be sure to remove or secure valuable or sensitive items. Conduct a walkthrough with your guest before and after the booking and take pre and post-booking photos/videos of the property. If you plan to stay on site or supervise with live video surveillance, let the guest know upfront to avoid confusion and set the right expectations.
Although a security deposit requirement is optional, we recommend always collecting security deposits from renters who book your space for events or parties. Please include the security deposit requirement in the description of your location.
At the end of the booking the Host or a designated location representative must do a walkthrough together with the Renter and check the location for damages.If there are damages or any other overages (Overtime, Extra people, etc.), they must be stated on the Walkthrough Report and the document is to be signed by the Host and the Renter.
Template of the Walkthrough report - https://static.giggster.com/cs/walkthrough-report.pdf
Similarly, if the booking is overseen by a Site Rep, the Site Rep must sign a Site Rep Report together with the Renter. You can find information on the Site Rep and the template of the Site Rep Report here:
https://help.giggster.com/en/articles/8073909-what-does-a-site-rep-do
The overages/damages are to be resolved through the Update Booking feature available on the Booking tab. The feature is active for 3 hours past the booking end time. If the Renter did not accept the Booking Update request you sent, please file a claim on Giggster’s Claims Portal with the Walkthrough/Site Rep Report attached. Giggster will arbitrate the claim and its resolution will be final.
If you ever feel unsafe or uncomfortable with a guest, please reach out to Giggster Support at +1 (818) 900-5121 or contact@giggster.com, so that we may intervene. Be sure to carefully document the situation and collect evidence to the best of your ability.