For non-emergency disputes, users must begin the dispute process within 2 calendar days of the end of the shoot.
Please submit a claim in our resolutions portal here. Please provide a thorough description of the issue, including photos, video, or a walkthrough report. You must also include proof of value for damaged items (i.e. purchase receipt) or an estimate from a licensed vendor for repairs. Upon receiving your report, our dispute team will:
- Inform both parties that a dispute has been filed.
- Request any additional information to be submitted to email@example.com over the next two business days.
- After two business days, the dispute team will inform the host and renter of their resolution and process any payments.
By involving Giggster in your damage dispute, you agree to accept our decision.
Read our Terms of Service for more information on damages, as well as our articles on insurance and security deposits.