For non-emergency disputes, users must begin the dispute process within 2 calendar days of the end of the shoot.
At the end of the booking the Host or a designated location representative must do a walkthrough together with the Renter and check the location for damages. If there are damages or any other overages (Overtime, Extra people, etc.), they must be stated on the Walkthrough Report and the document is to be signed by the Host and the Renter. Template of the Walkthrough report - https://static.giggster.com/cs/walkthrough-report.pdf
Similarly, if the booking is overseen by a Site Rep, the Site Rep must sign a Site Rep Report together with the Renter. You can find information on the Site Rep and the template of the Site Rep Report here:
https://help.giggster.com/en/articles/8073909-what-does-a-site-rep-do
The overages/damages are to be resolved through the Update Booking feature available on the Booking tab. The feature is active for 3 hours past the booking end time. If the Renter did not accept the Booking Update request you sent, please file a claim on Giggster’s Claims Portal with the Walkthrough/Site Rep Report attached. Giggster will arbitrate the claim and its resolution will be final.
When submitting a claim, please provide a thorough description of the issue, including photos, video, or a walkthrough report. You must also include proof of value for damaged items (i.e. purchase receipt) or an estimate from a licensed vendor for repairs. Upon receiving your report, our dispute team will:
Inform both parties that a dispute has been filed.
Request any additional information to be submitted to contact@giggster.com over the next two business days.
The dispute team will inform the host and renter of their resolution and process any payments within two weeks.
By involving Giggster in your damage dispute, you agree to accept our decision.
Read our Terms of Service for more information on damages, as well as our articles on insurance.