Hosts and renters may end the booking immediately if any laws are broken, either party does not adhere to the Giggster Location Agreement or if someone's personal safety becomes a concern.
At the end of the booking the Host or a designated location representative must do a walkthrough together with the Renter and check the location for damages. If there are damages or any other overages (Overtime, Extra people, etc.), they must be stated on the Walkthrough Report and the document is to be signed by the Host and the Renter.
Template of the Walkthrough report - https://static.giggster.com/cs/walkthrough-report.pdf
Similarly, if the booking is overseen by a Site Rep, the Site Rep must sign a Site Rep Report together with the Renter. You can find information on the Site Rep and the template of the Site Rep Report here:
https://help.giggster.com/en/articles/8073909-what-does-a-site-rep-do
The overages/damages are to be resolved through the Update Booking feature available on the Booking tab. The feature is active for 3 hours past the booking end time. If the Renter did not accept the Booking Update request you sent, please file a claim on Giggster’s Claims Portal with the Walkthrough/Site Rep Report attached.
For non-emergency disputes, users must begin the dispute process within 2 calendar days of the shoot. Like all communications on Giggster, this process is initiated through communication between the hosts and renters via our messaging system.
Message the Host or Renter with an explanation of the incident in an effort to reach an amicable resolution. When a decision is reached, share your resolution via email to contact@giggster.com and we will confirm it with both parties, then process payment accordingly.
If you are unable to reach a resolution with the other party or feel uncomfortable contacting them directly, you can escalate the issue to our team by completing our resolution form here. Please provide a thorough description of the issue, including photos, video, or a walkthrough report. You must also include proof of value for damaged items (i.e. purchase receipt) or an estimate from a licensed vendor for repairs. Upon receiving your report, our dispute team will:
Inform both parties that a dispute has been filed.
Request any additional information to be submitted to contact@giggster.com over the next two business days.
After two business days, the dispute team will inform the host and renter of their resolution and process any payments.
Giggster will arbitrate the claim and its resolution will be final.
Read our Terms of Service for more information on damages, as well as our articles on insurance and security deposits.