At the end of the booking the Host or a designated location representative must do a walkthrough together with the Renter and check the location for damages. If there are damages or any other overages (Overtime, Extra people, etc.), they must be stated on the Walkthrough Report and the document is to be signed by the Host and the Renter. Template of the Walkthrough report - https://static.giggster.com/cs/walkthrough-report.pdf

Similarly, if the booking is overseen by a Site Rep, the Site Rep must sign a Site Rep Report together with the Renter. You can find information on the Site Rep and the template of the Site Rep Report here:
​https://help.giggster.com/en/articles/8073909-what-does-a-site-rep-do

The overages/damages are to be resolved through the Update Booking feature available on the Booking tab. The feature is active for 3 hours past the booking end time. If the Renter did not accept the Booking Update request you sent, please file a claim on Giggster’s Claims Portal with the Walkthrough/Site Rep Report attached. Giggster will arbitrate the claim and its resolution will be final.

To submit a claim, please fill out a form in the claim resolution portal linked here: https://giggster.typeform.com/to/ypQhw2.

To report overtime, indicate the number of extra hours incurred by your renter and the hourly rate for overtime.

To report damages, submit photo evidence of damaged items (before and after the booking) and quotes or estimates for repair services.

Make sure to upload a site rep report signed by you and the renter at the end of the booking for any claims you submit through the portal. Giggster won't be able to handle the claims without a site rep report.

If you experience any difficulties with the claim portal, don't hesitate to send us your claim via email at contact@giggster.com or in the Help Chat on our site.