To submit a claim, please fill out a form in the claim resolution portal linked here: https://giggster.typeform.com/to/ypQhw2.
To report overtime, indicate the number of extra hours incurred by your renter and the hourly rate for overtime.
To report damages, submit photo evidence of damaged items (before and after the booking) and quotes or estimates for repair services.
Make sure to upload a site rep report signed by you and the renter at the end of the booking for any claims you submit through the portal. Giggster won't be able to handle the claims without a site rep report.
If you experience any difficulties with the claim portal, don't hesitate to send us your claim via email at firstname.lastname@example.org or in the Help Chat on our site.